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  • What Ingredients are used in Ellie Crawford Products?
    We use natural soy wax in our Luxury handmade Candles and Wax Melts. Soy wax is sustainable, non-toxic and vegan friendly. All our fragrance oils are vegan friendly and cruelty free. Our Reed Diffuser Gift Sets are made using a natural base and our same high quality fragrance oils that we use in our luxury candle line.
  • How do I get the best from my Ellie Crawford Candle?
    - When you first burn your candle, let it burn long enough for the top layer of wax to melt out to the sides of the vessel. This ensures an even burn throughout the life of the candle. - Before you burn your candle trim the wick to the same size it was when you first received it. - Don't burn your candle for more than 4hrs at a time. - Make Sure your candle is on a heat resistant surface, away from flamable items and not in a draught. - Do not move the location or touch your candle whilst it's burning. The vessel may be hot or melted wax may spil on your skin or furniture. - NEVER leave your candle unattended and NEVER extinguish with water!
  • Why do I need to Trim the wick?
    The longer the wick, the higher the flame. If your flame is too high it will burn through your candle wax faster meaning you won't get the optimal time out of your candle. With a higher flame your candle jar can overheat making it dangerous and cause sooting/smoking in the air.
  • How long will my candle last?
    Natural Soy Wax lasts longer than traditional parrafin wax candles. Each of our range has a different burn time but the mimimum burn duration in our range is 35hrs and the maximum is 200hrs.
  • How Can I keep my candle looking it's best?
    Natural Soy Wax can discolour over time when exposed to intense light for a long period. We do not recommend displaying your candle in direct sunlight or under florescent lighting for long periods of time. Wax will soften at temperatures over 27 degrees so try to store your candle in a cool dry place.
  • Imperfections in my candle?
    Natural Soy Wax can have crack around the wick area and as each candle is hand poured there can be minor imperfections. Please be assured none of this will effect the fragrance or performance of your candle.
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